I’m working on my Masters of Management through Massey University. I’m currently trying to put together a literature review of my chosen topic. However, I am having trouble locating any academic or even practicioner research in this area. My topic is (verbatim from my draft research proposal):

Determinants of effective website management in New Zealand government websites.

How are websites managed and how does this affect their effectiveness in achieving the outcomes for which they are maintained?

In this research I will examine different types of government websites (e.g. informational, educational, transactional) looking at how they are managed (including governing structures, authorship models, development models, history), and determine if there is a relationship between these variables and their effectiveness.

I have narrowed the topic to NZ govt sites just to stop the research getting too huge, but any research on website management with a sound methodology in a different domain (e.g. ecommerce, activism) would be a good start for me. I’ve hunted around all of the academic abstract databases etc I can think of but with no luck. Everything I have found is focused on the technology and functionality, rather than the people side of website management.

Do you know of any research, theses, papers or anything else remotely related to this topic?